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DIY Buy Now Products


Expand the below questions to see our responses with topics ranging from general questions to products, warranty and installation.

General FAQS

Our recommendation is that you get a licensed tradesperson to measure your windows and doors to ensure that all products fit correctly.

According to AS1288-2006 Australian Standards Glass in Building any glazing that is capable of being mistaken for a doorway or opening must have a motif displayed on the glass.

Motifs are required for the following:

  • A glass doorway, for example sliding door, bi-fold door, hinged door, must be fitted with Safety A glass or laminated glass
  • An opening between inside and outside of a building, for example a full glass fixed panel
  • Any glazing that can result in human impact, causing any type of bodily harm to a human being.

Under the Building Code of Australia, the Council of Australian Governments introduced key measures to help improve the energy efficiency of residential and commercial buildings across Australia. These new measures require that new buildings and renovations have a building energy assessments carried out.

There are different assessment tools used by Accredited Assessors depending on which state you are in.

  • National House Energy Rating Scheme (NaTHERS)
  • Nationally – AccuRate Sustainability by CSIRO
  • New South Wales – Basix
  • Queensland – BERS
  • Victoria – FirstRate

For more information on the Building Code of Australia and these measures visit the Australian Building Code Board.

For windows where the fall height from floor to ground is 2 metres or greater, all openings within 1700mm of the floor shall be fitted with either a device to restrict the size of the opening or a screen with secure fittings.

The device or screen must not allow a 125mm ball to pass through the window opening and resist an outward force of 250N (≈25kgs). The device or screen may be removable, but if so must be a child resistant release mechanism.

If the device or screen is removable, there shall be no window openings greater than 125mm within 865mm of the floor. Also there shall be no horizontal elements between 150mm to 760mm above the floor which can facilitate climbing. All other window to follow the existing requirements.

Use plenty of water and let it soak onto the cement. Gradually lift off the cement from the frame or glass using a sponge or rag. Do not use any abrasive objects.

This is a sign that the windows spirals/balances need to be changed. When replaced it is recommended that you operate the window by moving the top and bottom sashes at least fortnightly.

There are different spiral sizes that take different weights. The spiral should have a coloured mark on it to indicate its weight range. You will need to replace the old spiral with the corresponding colour and length.

When sliding doors and windows no longer slide smoothly, it’s a sign that the products rollers are worn. This will occur over time due to product use. 

To prolong the life of the rollers in your windows and doors, vacuum the sill regularly to remove dust, dirt and insects which cause a build-up of grit in the rollers.

On an annual basis, clean tracks by wiping with light machine oil, such as sewing machine oil, to assist with smoother operation.

Timber Window and Door FAQS 

Timber adds warmth, texture and tactility to a home and works perfectly with a wide range of styles from timeless classic renovations to even the most contemporary new builds. Timber’s natural insulating properties make it one of the most energy efficient window and door frame available, ensuring year-round comfort.

The Botanica timber series features a unified design and size range and is available in either cedar or meranti. Botanica is constructed from engineered timber to minimise the effects of sun and moisture on the product over time and both cedar and meranti are sustainably sourced, with a traceable chain of custody.

The Botanica timber series features a unified design and size range and is available in either cedar or meranti. Botanica is constructed from engineered timber to minimise the effects of sun and moisture on the product over time.

Western Red Cedar is renowned for its natural beauty and colour variation. It works well indoors and outdoors, and achieves any look from natural and rustic to clean and contemporary. It also resists warping, cupping, twisting, rot, and termites. To enhance cedar’s grain and colour it is most commonly stained, however it is possible to achieve a painted finish.

Meranti is of medium hardness, is easily handled and machined, and is very reasonably priced. It has a uniformly straight grain with few variations and is resistant to warping, cupping and twisting. Meranti readily accepts both stain and paint finishes. It’s widely used for decorative applications, including windows, doors, moulding and skirtings.

Payment FAQS

We accept credit cards (excluding diners), debit cards, cheques, and bank transfer. Cash payments are not available. Credit card payments will incur a 1.5% surcharge.

Delivery FAQS

The delivery responsibilities and requirements below ensures that all Trend products are delivered safely and in a manner not placing them at risk of damage prior to installation.

  • Delivery truck is not to leave the hard stand (concrete / bitumen / defined road).
  • All products are to be delivered onto the building site and NOT onto the footpath.
  • Products will be carried a maximum distance of 30 metres from the truck.
  • Windows are to be stacked on timber blocks (commonly found on a building site).
  • Stack height to be no greater than seven windows high.
  • Windows not to be carried over drains, pits, building rubble or any other rubbish.
  • Windows will not be carried onto site if roof tilers are working as this is a safety hazard.
  • Site safety will be at the discretion of the driver or jockey. This includes but is not limited to:
    • Not carrying over uneven ground
    • Not carrying over slippery surfaces
    • Not carrying into construction frames
  • Provide a clear area to enable the products to be stacked as per the requirements.
  • Provide a clear path from the truck to the determined stacking area.
  • Hard stand (concrete/bitumen) to be provided if required to leave the road surface.
  • Safe access to the lot for the purpose of parking and unloading the vehicle.

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